Complaints & Feedback

Your feedback helps us improve. Whether you have a compliment, suggestion or concern, we want to hear from you. We treat all feedback seriously and respond with respect, transparency and urgency.

Speak with your support coordinator or contact our team directly at info@riseuptas.com.au or +61 422 132 861. For participant support matters you may also email support@riseuptas.com.au.

We acknowledge complaints within two business days and aim to resolve matters within 14 business days. We will keep you informed throughout the process, document outcomes and implement improvements where appropriate.

If you are not satisfied with our response, you may contact the NDIS Quality and Safeguards Commission or the Office of the Australian Information Commissioner, depending on the nature of your concern.

You may provide anonymous feedback via our contact form. Please note that anonymous submissions may limit our ability to investigate specific incidents or provide a detailed response.