Question 1

What is RiseUp Tasmania?

Accepted Answer

RiseUp Tasmania Pty Ltd is a registered NDIS disability support provider delivering person-centred care across Tasmania. We offer personal care, community participation, domestic assistance, transport, SIL, respite care, support coordination and therapeutic supports — all delivered with compassion and professionalism.

Question 2

Is RiseUp Tasmania a registered NDIS provider?

Accepted Answer

Yes. We are a fully registered NDIS provider compliant with NDIS Practice Standards and Quality Indicators. This means our services, policies and team meet the national requirements for safe, accountable disability support.

Question 3

Which areas of Tasmania do you service?

Accepted Answer

We provide services across Greater Hobart, Launceston, Devonport, Burnie and surrounding regions throughout Tasmania. Contact us at intake@riseuptas.com.au or call +61 422 132 861 to confirm availability in your specific area.

Question 4

What makes RiseUp Tasmania different from other providers?

Accepted Answer

We combine premium-quality care with genuine compassion. Our locally based team is rigorously trained, deeply committed to person-centred practice, and focused on long-term relationships and measurable outcomes — not transactional support.

Question 5

What is the NDIS?

Accepted Answer

The National Disability Insurance Scheme (NDIS) provides funding for supports and services for Australians under 65 with permanent and significant disability. It is designed to help participants achieve their goals, build independence and participate fully in community life.

Question 6

How does NDIS funding work?

Accepted Answer

Your NDIS plan outlines funded support categories and budgets based on your goals and needs. Approved supports are delivered and billed against your plan in line with the NDIS Price Guide. Funding is reviewed periodically through plan reassessments.

Question 7

What is an NDIS plan?

Accepted Answer

An NDIS plan is a personalised document that sets out your goals, funded support categories and budget amounts. It is developed with you during a planning meeting with the NDIA or a Local Area Coordinator and typically reviewed every 1–3 years.

Question 8

Can I change NDIS providers?

Accepted Answer

Yes. You have choice and control over your supports. If you wish to change providers, you can do so at any time — contact our intake team and we can guide you through a smooth transition without disruption to your care.

Question 9

What NDIS services does RiseUp Tasmania provide?

Accepted Answer

We deliver personal care, community participation, domestic assistance, transport, supported independent living (SIL), respite care, support coordination and therapeutic supports. Visit our Services page or email intake@riseuptas.com.au to discuss your specific needs.

Question 10

Can I use multiple services at the same time?

Accepted Answer

Yes. Many participants combine services — for example, personal care with community participation and transport. Our support coordinators can help you structure your plan to get the most from your funding across different support types.

Question 11

Can I choose my own support workers?

Accepted Answer

Absolutely. The relationship between you and your support worker is essential to quality care. We work closely with you to find the right match based on personality, skills, availability and your personal preferences.

Question 12

How quickly can services start after I contact you?

Accepted Answer

After your free consultation, we typically begin matching and onboarding within a few business days — depending on your location, service type and worker availability. Our intake team will give you a clear timeline from the outset.

Question 13

Am I eligible for NDIS support?

Accepted Answer

You may be eligible if you are under 65, live in Australia, have a permanent and significant disability, and need support for everyday activities. Visit ndis.gov.au for the full eligibility criteria or call us on +61 422 132 861 — we can guide you through the process.

Question 14

How do I apply for the NDIS?

Accepted Answer

You can apply by contacting the National Disability Insurance Agency (NDIA) directly via ndis.gov.au or by calling 1800 800 110. You'll need evidence of your disability and how it impacts daily life. We can support you through the application process as part of our intake service.

Question 15

What if I'm not eligible for the NDIS?

Accepted Answer

If you're not eligible for the NDIS, other supports may be available through state programs, community services or aged care. Contact us for a free conversation — we can help you understand your options and connect you with appropriate resources in Tasmania.

Question 16

Can family members or carers enquire on a participant's behalf?

Accepted Answer

Yes. Family members, carers and nominees can contact us on behalf of a participant. We always ensure the participant's voice, preferences and consent are central to every conversation and decision about their support.

Question 17

How does billing work with RiseUp Tasmania?

Accepted Answer

We bill directly against your NDIS plan in line with the current NDIS Price Guide. Invoices are issued according to your plan management type — agency-managed, plan-managed or self-managed. Contact accounts@riseuptas.com.au for billing enquiries.

Question 18

Do you work with plan-managed and self-managed participants?

Accepted Answer

Yes. We work with all NDIS management types. For plan-managed participants, we invoice your plan manager. For self-managed participants, we provide invoices for you to claim through the NDIS portal. Our accounts team can explain the process for your situation.

Question 19

Are there any hidden fees or out-of-pocket costs?

Accepted Answer

No hidden fees. NDIS-funded supports are billed at NDIS Price Guide rates. If a support is not covered by your plan, we will always discuss this with you upfront before proceeding. Transparency is a core part of how we operate.

Question 20

What is the NDIS Price Guide?

Accepted Answer

The NDIS Price Guide (also called the Pricing Arrangements and Price Limits) sets maximum prices providers can charge for NDIS supports. Prices are updated periodically by the NDIA. We always charge within these limits and can explain how pricing applies to your specific services.

Question 21

How do I get started with RiseUp Tasmania?

Accepted Answer

Contact us for a free, no-obligation conversation. We will discuss your goals, review your NDIS plan if you have one, and explain how our services can support you. Email intake@riseuptas.com.au or call +61 422 132 861 to begin.

Question 22

What are your business hours?

Accepted Answer

Our intake team is available Monday to Friday, 8:00am – 6:00pm. Email us anytime at info@riseuptas.com.au — we respond within one business day. Existing participants have access to 24/7 on-call support.

Question 23

What if I have a complaint or feedback?

Accepted Answer

We welcome feedback — it helps us improve. Contact us directly and we'll respond promptly. We also have a formal complaints process aligned with NDIS requirements. Email info@riseuptas.com.au or call +61 422 132 861.

Question 24

Who do I contact for different enquiries?

Accepted Answer

General: info@riseuptas.com.au · Intake: intake@riseuptas.com.au · Support: support@riseuptas.com.au · Accounts: accounts@riseuptas.com.au · Careers: careers@riseuptas.com.au

Answers to Your Questions

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About RiseUp Tasmania

Understanding the NDIS

Our NDIS Services

NDIS Eligibility

Funding & Billing

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